Privacy Policy

Overview

We are committed to protecting the privacy and security of all our customers. If you have any questions about how we do this, you can message us at marketing@saltbeerfactory.co.uk.

How We Use Your Information

We use your information in a number of different ways, as explained below. This illustrates what we do, and why we do it.

Your name and contact details

To deliver your order / We need this to get your beers to you.

To send you service messages / We need this to get your beers to you.

To send you information via email, SMS or post / Making you aware of what’s going on in the world of beer / So you can see our latest releases.

Your D.O.B

To ensure you’re over 18 and legally allowed to drink beer / To prevent the selling of restricted products to minors.

Your Payment Details

To take payment and issue refunds / We need this information in order to process your transaction.

Your Contact History With Us

To provide Customer Service Support / We need to do this to give you the best possible buying experience.

Your responses to surveys, competitions and similar.

To run surveys and competitions.

Sharing Your Information

We make a point of never sharing your personal data with any third parties.

However we share your data as an essential part of being able to provide services to you.

Service Providers such as website hosts who help us run our business.

Companies that help fulfil your orders such as: payment providers, warehouses, delivery companies.

Marketing Messages

If you’ve given us your consent, we’ll send you marketing messages by email and post.

You can stop these messages at any time by :

By clicking ‘unsubscribe’ in any email

By contacting a member of the Marketing team at marketing@saltbeerfactory.co.uk

You will be unsubscribed within 2 working days. You will not be able to stop service messages as this is how we communicate important information about your order.

Keeping Your Information

We’ll hold on to your details for as long as it’s necessary for us to use them to provide the services you need. If you’ve placed an order with us then we have a duty to hold onto your details for 7 years.

Your Rights

The right to know how your information is being used

The right to access all the personal information we hold about you

The right to request that this information is updated

The right to request we delete your data (in certain circumstances)

The right to stop marketing messages

The right to request we transfer certain bits of your information to another provider

The right to complain to the ICO.

Cookies

We use cookies on our website, for more information on this see below:

Cookies are pieces of information which a website transfers to your computers hard disk for record-keeping purposes. Cookies can make a website more useful by personalizing information for visitors and by storing information about your preferences on our site. The use of cookies is an industry standard, and many major websites use them to provide useful features for their customers. It is our policy to use cookies only for the following purposes:

To identify you

To customise our site for you

To help improve navigation

Most browsers are initially set up to accept cookies. If you prefer, you can set your browser to reject cookies. However, you will not be able to take full advantage of our website if you do so.

We use tracking technology to better understand site traffic patterns and use. However, none of the information collected via tracking technology is personally identifiable information.